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Would I Follow Me? The Character Components of Leadership Jan. 5 (10 to 11:30 a.m. Central Time) Register Online
Being a leader implies you have followers. But does it? Following you is a choice your team makes every day despite your job title. In addition, there are levels of followership.The real question: How far would my team follow me and if given the choice, would I follow myself? In this webinar, participants will explore the character components of what it means to lead in today’s world.
Key Topics
Your personal leadership quotient
The business impact of no followership
Skill sets to attract followers on your team
Appropriate steps for your personal development plan
Instructor: Kayla Barrett has been involved with training and development since 1991. She received a Bachelor of Science degree in Organizational Communication and Master of Science degree in Organizational Communication with an emphasis in training and development from Murray State University in Murray, Ky. Her approach to human resources management is one that encourages a collaborative partner-ship among an organization’s leaders. It involves the critical steps of casting a vision, aligning talent with tasks, and creating a clear definition of success.
The Art of Reaching Agreement — Even When It Seems Impossible March 29 (10 to 11:30 a.m. Central Time) Register Online
Reaching a decision with someone you disagree with can be an unobtainable goal. Being able to handle such situations and move beyond them is essential.
Key Topics
The characteristics of effective working relationships
Communication for effective working relationships
Handling disageements in a productive manner
The difference between attacking the problem versus the person
Ways to find “common ground” in disagreements
Steps for moving beyond disagreement to agreement
Instructor: Bruce Damrow provides training and inspiration to all levels of management and leadership, both nationally and internationally. His 30-plus years as anAir Force member and Chief Master Sergeant have includedsuch capstones as the establishment of 18 Airmen Leadership Schools nationwide for the Air National Guard and the training of more than 165 instructors to staff those schools. His expertise in adult education and training includes such areas as effective communication skills, time management, organizational behavior, change and conflict management, and all areas of leadership and management.
How to Create Real Influence as a Leader April 5 (10 to 11:30 a.m. Central Time) Register Online
Let’s face it. There are just some people who seem to havethe “it” factor. When they speak, others listen. Sometimes it’s because of a job title, but in many cases it has nothing to do with the words that appear on their business card. They have real influence that goes beyond personality. This webinar will examine the traits and focused skills that create influence in an organization.
Key Topics
The meaning of influence in your organization
The relationship between office politics and influence
The skills set that creates influence and builds lasting, positive impact
The power of raving fans
Instructor: Kayla Barrett
Helping Consumers Understand Usage and Conservation Measures May 8 (1 to 2:30 p.m. Central Time) Register Online
Many consumers are uninformed or misinformed on how to understand and control their energy usage and bills; how the utility designs its rates; and what to do to make their homes more energy efficient. Some may even take electrical service for granted — the value of reliable service and the relativity low cost of electricity. Coupled with consumer emotion and scams perpetrated by companies who falsely advertise the benefits of their electric products and services, serving these consumers can be challenging.
Key Topics
Serving uninformed and misinformed consumers
Taking the emotional consumer from unreasonable to reasonable
Debunking the myths and scams related to usage and energy conservation
Instructor: Debra Ballard founded her consulting company, the Ballard Group, in 1996. She conducts training and consultation in leadership, planning, change management, customer service and communication. Her major clients are utility companies (cooperatives, municipals and investor-owned) throughout the United States, as well as the U.S. Air Force, the Boeing Corporation, small businesses,non-profit organizations and technical schools.
Handling High-Bill Complaints June 12 (1to 2:30 p.m. Central Time) Register Online
High bills are the number-one concern or complaint among all utility customers. As a result, when consumers come calling with these concerns, it’s the biggest opportunity the utility has to serve, to assist and to educate these customers. It’s also one of the biggest challenges. For all the information available to the general public, most people are still highly biased against the utility, feeling that it is the utility’s fault their bill is so high — rather than taking any responsibility for usage.
Key Topics
Customer reactions, level of customer knowledge and results that customers expect
The psychology of high bills — the when, the what and the how of responding
Most common high-bill complaints and how to respond
Instructor: Debra Ballard
Applying Critical Thinking and Problem-Solving Skills June 26 (10 to 11:30 a.m. Central Time) Register Online
Every day, employees are faced with new challenges to overcome, problems to solve and decisions to make. All of this can lead to stress, frustration and ineffectiveness that can translate to financial loss or customer dissatisfaction. To make successful business decisions the first time, every time,employees need to master the skills to overcome obstacles and make effective decisions. This webinar is designed to help participants come up with fresh and innovative ideas quickly and effectively, how to weigh risks against rewards,and validate possible solutions.
Key Topics
Different critical thinking styles
The barriers to critical thinking and how to overcome them
Three basic rules for making stronger decisions
Tips for evaluating risks
Instructor: Bruce Damrow
Dealing More Positively with Stress and Stressors July 10 (1 to 2:30 p.m. Central Time) Register Online
Everyone talks about being “stressed out,” but how many people really know what stress is and how it really affects them? In this webinar, stress will be explored from all angles — what it really is, what effects it has, and how we sometimes make ourselves more vulnerable to stress with poor coping skills.
Key Topics
The effects of stress — physical and mental
A self-evaluation of vulnerability to stress
Responses to the stress of change
Tips and techniques to deal with stress
Instructor: Debra Ballard
Ethics in the Workplace Aug. 7 (10 to 11:30 a.m. Central Time) Register Online
An overwhelming number of Americans believe it’s important to work for an ethical company. This simple fact reinforces that business ethics matter in today’s world. Whether you lead a company, a department or a work crew, making ethically correct decisions requires you to operate in a framework that is consistent with a personal code of values that form a framework for making ethical decisions. This webinar will provide an overview to help participants identify and avoid the most common unethical behaviors, as well as receive tips and techniques for dealing with unethical behavior from others.
Key Topics
Most common unethical behaviors that occur in organizations
The impact of personality and decision-making styles
Observation skills that help detect individual ethical dilemmas
Tips to recognize potential unethical behaviors among team members, co-workers and peers
Three strategies to help you maintain personal integrity in the workplace
How to be proactive in preventing unethical behavior from those around you
Instructor: Kayla Barrett
North Dakota Association of Rural Electric Cooperatives| 1.800.234.0518 |PO Box 727, Mandan, N.D. 58554 |www.ndarec.com | Contact us
