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2017 Engineering & Operations Webinars PDF Version
*Dates may have changed on the above pdf for the education menu, for an updated and current list of dates click on this link: NDAREC Association Dates
COMMUNICATION SKILLS: THE BUSINESS SKILL THAT CREATES SUCCESS
September 12 — 10 a.m. Central Time
For all employees
Impressions matter. They’re critical to both your external and internal customer relationships. Those impressions are developed with each interaction, and set the stage for how you get work done through others, how to get what you need from others, and how to foster relationships that move you forward. This webinar will help you learn how to build a respected and positive reputation across the organization.
- The importance of diplomacy and tact in today’s demanding workplace
- Body language in sync with the intended message
- Maintaining composure and confidence in tough situations
- How to effectively communicate criticism, bad news or in conflict situations
LISTENING: THE OTHER HALF OF COMMUNICATION
October 3 — 10 a.m. Central Time
For all employees
In today’s time-strapped environment, listening more and talking less is crucial for anyone who wants to be successful. In this interactive webinar, you will discover the emotional and logical components of business listening; techniques for listening in different situations (i.e. highly emotional, hostile, business meetings); and ways to communicate with others based on four different listening styles. These business skills will greatly improve your ability to influence and lead others.
- The business costs of effective versus ineffective listening
- The emotional and logical process involved in business exchanges
- Four distinct listening styles and how they impact the listening process
- Practical actions that will increase your focus and recall of business conversations
Instructor: Instructor: Kayla Barrett has been involved with human resources, training and development since 1991. She received a Bachelor of Science degree in Organizational Communication and Master of Science degree in Organizational Communication with an emphasis in training and development from Murray State University. Barrett previously served as a director of human resources. In addition, she has served as Director of Organizational Strategy for the Gaylord Entertainment Hotels division. Her additional work experience includes roles in sales training with a large corporation and technology training with another. She is a member of the Association for Talent Development and the Society of Human Resources Management.